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Memorable information

You can assign memorable information to increase security on your account. Make sure you enable it if you regularly use public computers to log in.


The memorable information check is a permanent lock. If you enable it, you will not normally be able to change or disable it afterwards. Please be sure you want to enable this feature before completing the following procedure.

The procedure

Step 1.
LOGIN , and press  ACCOUNT  submenu  SETTINGS .
Step 2.
Under the panel for Security Options / Memorable information, press SET
Step 3.
Enter and confirm your Memorable Information, which should be 8 to 12 characters, of letters and numbers with no spaces, then press the  SUBMIT  button.

What happens next ?

  • From now on when you log in you will be asked for randomly selected letters from your memorable information. 
  • If you forget your login details, or have been barred from logging in, please contact BullionVault for assistance.

How does this check protect me?

The memorable information check protects you from:

  • "Shoulder surfing": The memorable information check asks for a different set of characters every time. If someone watches over your shoulder to see your password, they will still not have the right information to log in again.
  • Keyboard logging: If a hacker gets access to your computer — particularly physical access — it becomes possible for them to record your keystrokes. Because the memorable information check forces you to select characters with a mouse, it becomes much harder for a hacker to record how you accessed your account.

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