You will need access to the email address with which the account was registered. If you have lost access to this, please call us on +44 (0)20 8600 0130 (UK office hours only)
Please note: If you have already funded and/or traded your BullionVault account, we will ask you to verify details about your account activity. You may need to refer to your account statements or contract notes to provide the correct details.
BullionVault will only enable you to set a new password when it has established your ownership of the account. Please note that for the security of your account Terms and Conditions apply to the password reset procedure.
If you have two-factor authentication set on your account, this will be cleared when your password is reset and will need to be re-added.