You can start a BullionVault account and buy your own bullion in less than 10 minutes of your time. If you have any problems with starting your account you can:
During office hours [9am to 8:30pm (UK), 4am to 3:30pm (EST), Mon to Fri] we'll be pleased to help you through your first BullionVault trade, one button-press at a time.
Outside office hours you can email us at
It is a good idea to keep a record of your username. Also, we’ll email you confirmation of your username just after you open your account.
Fund your account by making a bank transfer to our Client bank account. See BullionVault’s bank details.
While the bank transfer is quick to initiate, you will need to wait for the funds to reach us. For UK users, depending on your bank, your funds may reach us and be applied within minutes.
Please be sure to include your BullionVault username as your payment reference to ensure that the funds can be assigned as quickly as possible to your BullionVault account. Once your funds have been applied we will send a confirmation email and you will see them in your account.
You can buy gold or silver as soon as your funds have cleared and visible on your Balance under Currency. You can buy bullion on BullionVault’s markets directly from the Balance page (as well as through the Order Board).
Ordinarily you'll get the message “Your order has been fully matched” at the top of your order panel. If so, then congratulations - you have bought your bullion. You will get email confirmations of your deal soon after. Make sure you check them.
If the market is particularly volatile, you might see a different message. If the market has risen sharply so that there are no sellers at the price you specified, you may not get the bullion you asked for. This can happen when buying in an open market!
You may cancel your order and enter a new one. Or leave your order open, wait and see if the market moves again in your favour and your order finds a match.
You should check your Balance to make sure your cash and bullion balances are what you expect. After buying, there will be a bit of cash left over, which will help towards storage charges. (See our Tariff.)
We assign new accounts a trial 4 grams of silver and a small amount of cash so that new users can try out buying and selling on BullionVault before funding, if they wish.
We need you to provide evidence of your identity and bank details by uploading digital photos or scans or of relevant documents. There are two reasons for this: one is legal, the other is practical.
You don’t have to validate your account before you fund your account and buy your bullion but you should validate it within 2 weeks of funding your account.
Once you’ve bought your bullion, you can:
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