- Frequently Asked Questions
- FAQs : Why BullionVault?
- FAQs : Safety
- FAQs : Vaulting
- FAQs : Operational
- FAQs : About Us
- FAQs : Governance
- FAQs : Robots
- FAQs : For US residents
- How to do it
- Open my account
- Fund my account
- View our bank details
- View our tariff
- Buy gold, silver and platinum
- Daily price
- Regular Gold Investment Plan
- Silver and platinum
- Claim my free bullion/money
- Trade my free bullion
- Validate my account
- Submit a document
- Reserve a specific bar
- Become a referrer
- Sell my gold, silver and platinum
- Withdraw funds
- Withdraw bullion
- Use the order panel
- Monitor my orders
- Cancelling my order
- Modify account settings
- Track spot prices
- Modify my limit price
- Set my limit duration
- See my trading history
- Prove my money is safe
- See the vault bar lists
- See client bank statement
- Switch to a different vault
- Understand my statement
- In case of death
- Close my account
- Contact BullionVault
- Make a complaint
- Whitelist our emails
Validating your account
Why and how
- Why do I need to validate my account?
- How do I do it?
- How will I know when I'm validated?
- Verifying your address
- Your rights
- If you are thinking of concealing the proceeds of crime on BullionVault
- I don't have a scanner - what can I do?
- I bank online and do not receive printed statements - what can I do?
- My documents are too large to upload - what can I do?
- Can I email my documents?
- You have my documents - why am I not yet validated?
- Can I fund and trade before I validate?
- Can I validate before I fund and trade?
- Any other questions
Why and how
Within two weeks of funding your account we need you to validate your account by providing evidence of your identity and bank details. There are two reasons for this: one is legal, the other is practical.
Legal: BullionVault is obliged by law to verify the identity of its customers.
Practical: both BullionVault and you are much safer when we agree at the outset the repayment destination of your funds - for when you eventually sell your bullion and withdraw your money.
If you're comfortable using your scanner/digital camera, and if you have the right documents to hand, it should only take a few minutes of your time. Your details will then be reviewed within a few days, and we'll update you by email.
To validate online, log into your BullionVault account, select ACCOUNT and VALIDATION and follow the prompts.
We will ask you to upload scans or digital photographs of certain documents:
Proof of your appearance.
A passport, national identity card, driver's license or other government-issued identification document with a clearly visible photograph, date of birth, signature (and if possible, address and nationality).
For joint, business or trust accounts we may ask for more than one photo ID (e.g. for multiple directors of a limited business).
Proof of your bank account.
A recent bank statement from the linked bank account you used/will use to fund your BullionVault account.
The statement must show the bank name, your name and the bank account details we will need to send funds back to you when you request a withdrawal. This will typically be a bank account number and branch identifier code (e.g. sort code [UK], ABA [US] or SWIFT BIC [International]).
If you have already funded your BullionVault account, your bank statement should show your transfer(s) to BullionVault.
UK users only: If you make a debit card payment after validating your account we require that you upload a statement to demonstrate that the payment came from your linked bank account.
Some banks may require that payments from third-parties like BullionVault be routed through an intermediary bank account. If you aren't sure what bank account details we will need to send funds to you, check with your bank.
Proof of address (if not shown on your bank statement).
Business/trust accounts only: Proof of the legal entity.
A document proving the validity of the legal entity. Typically a certificate of incorporation for a limited company, or a trust deed for a trust.
We also require a document explaining the ownership of the legal entity, listing all beneficial shareholders and a breakdown of the shares. We require photo ID for all beneficial shareholders with a greater than 25% share.
We can accept most major file formats, but in general we recommend you send either JPG or PDF files.
We'll email you as soon as you're validated. In addition you can always track the progress of your validation by logging in and viewing the ACCOUNT > VALIDATION page.
You will be asked to verify your home address as registered on your BullionVault account.
First take a digital image (scan, photograph, screenshot or download a .pdf) of either a:
- utility bill (gas, electricity, water or landline telephone) or
- local tax demand (e.g. UK Council Tax).
This must show your name and address, and the address shown must match the address already registered on your BullionVault account. The document must also be dated within the last three months. Please do not use a bank statement.
A PO Box is not an acceptable residential address. BullionVault understands that it is common practice in soe countries for most bills to be addressed to a PO Box. In such cases, you will be asked to prove residential address through insurance or utility bills where a supply address is shown.
Then upload the image in the ACCOUNT DOCUMENTS section of your BullionVault account online.
Under the law in all of BullionVault's current jurisdictions you are entitled to proper protection of your property, privacy and confidentiality provided you are a real person with a real identity and are not concealing the proceeds of serious crime.
In the event that your own country adopts illiberal policies toward bullion ownership and seeks to apply new rules, amounting to confiscation or a breach of your right to confidentiality, then subject to force majeure obligations BullionVault will not co-operate and will instead seek to defend your property rights in accordance with the law in the jurisdiction where your chosen vault is located.
Provided your identity has been properly validated the British, Swiss, Canadian, Singaporean and US authorities generally consider themselves obliged not to disclose your financial details unless you are under justifiable investigation for crimes which are universally considered repugnant (e.g. organised and violent crime).
- BullionVault insists all your deposits come from the permanently linked bank account and allows no transfers between BullionVault accounts.
- BullionVault will only allow you to withdraw money directly to the linked account, which in ordinary circumstances is the account from which all your deposits have been made.
- BullionVault computers provide detailed transactional histories maintained indefinitely. We periodically develop new analytical tools to monitor the detection of layering.
- If BullionVault detects suspicious behaviour in a money laundering context it is obliged to report you to the authorities without notifying you.
- BullionVault co-operates with the criminal investigations of respected national governments.
If you have a family member or a friend who does, you may ask them to scan your documents for you. Nowadays most internet cafes offer this service too.
Alternatively a digital camera or even a high-resolution camera-phone is just as good.
We can normally accept screen captures of your online banking system. Please provide us with all page(s) that show your name, address, account number and branch code details.
Please see our general help about submitting a document electronically.
No. Email has two problems: it is insecure, and it cannot guarantee that the sender is who they say they are. By uploading your documents via our website, we solve both these problems. The transmission of your documents is protected using high-security encryption techniques, and allows us to reliably tie the document to the owner of the account.
All account validations are checked and reviewed manually before being confirmed on our system. Once you've sent us your documents, please allow 5 working days for us to process them. (Naturally it will take longer if you've sent your documents by post.)
If after that time you haven't heard anything, please double-check your email account. If we cannot validate your account straight away for any reason, we will always email you with details of the problem and how to proceed.
If you still have concerns, please contact us.
Yes. The only restriction is that you cannot withdraw until the validation process is complete.
Yes. Many clients like to ensure that all the paperwork is in order before they fund their account.
For most people the validation process is smooth and easy. However, we have customers in over 175 countries, banking with hundreds of different banks, all of whom have different identity documents, bank statements, and bank-transfer details. It is impossible for us to plan for every circumstance in advance, so if you're having any difficulties please just contact us. We will always need to establish your identity, but we will be both helpful and pragmatic about how that is accomplished.
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