Within two weeks of funding your account we need you to validate your account by providing evidence of your identity and bank details. There are two reasons for this: one is legal, the other is practical.
Legal: BullionVault is obliged by law to establish the identity of its customers.
Practical: both BullionVault and you are much safer when we agree at the outset the repayment destination of your funds - for when you eventually sell your gold and withdraw your money.
There are two ways to validate your account. We prefer you to do it online, through our website. However, we offer a backup postal method for those clients who cannot validate online.
If you're comfortable using your scanner/digital camera, and if you have the right documents to hand, it should only take 10 minutes of your time. Your details will then be reviewed within a few days, and we'll update you by email.
To validate online, log into your BullionVault account, select ACCOUNT and VALIDATION and follow the prompts.
We will ask you to upload scans or digital photographs of the following documents:
Your passport, or a national identity card/driver's license with a clearly visible photograph.
For joint/business/trust accounts we only require proof for one of the signatories of the funding bank account.
A recent bank statement from the linked bank account you used/will use to fund your BullionVault account. The statement must show the bank name, your name & address, and your bank account number & branch code/sort code/IBAN.
Your certificate of incorporation, state trading license or a similar document proving the validity of the legal entity.
We can accept most major file formats, but in general we recommend you send either JPG or PDF files.
Print out our standard bank form. Complete the first part, attach a photo of yourself, and have your bank manager complete the second part and stamp it. Then mail it to us using the address on the form together with the photocopy of your latest statement for that bank account.
We recommend you send the form by recorded delivery, but we accept ordinary post too.
Note: You must send us the original form and photograph (not photocopies).
We'll email you as soon as you're validated. In addition you can always track the progress of your validation by logging in and viewing the ACCOUNT > VALIDATION page.
You may be asked to verify your home address as registered on your BullionVault account, for example, if you request a 100g gold bar withdrawal.
First take a digital image (scan, photograph, screenshot or download a .pdf) of either a:
This must show your name and address, and the address shown must match the address already registered on your BullionVault account. The document must also be dated within the last three months. Please do not use a bank statement.
Then upload the image in the ACCOUNT DOCUMENTS section of your BullionVault account online.
Under the law in all of BullionVault's current jurisdictions you are entitled to proper protection of your property, privacy and confidentiality provided you are a real person with a real identity and are not concealing the proceeds of serious crime.
In the event that your own country adopts illiberal policies toward bullion ownership and seeks to apply new rules, amounting to confiscation or a breach of your right to confidentiality, then subject to force majeure obligations BullionVault will not co-operate and will instead seek to defend your property rights in accordance with the law in the jurisdiction where your chosen vault is located.
Provided your identity has been properly validated the British, Swiss and US authorities generally consider themselves obliged not to disclose your financial details unless you are under justifiable investigation for crimes which are universally considered repugnant (e.g. organised and violent crime).
If you have a family member or a friend who does, you may ask them to scan your documents for you. Nowadays most internet cafes offer this service too.
Alternatively a digital camera or even a high-resolution camera-phone is just as good. If you don't have either of those, please use our postal method.
We can normally accept screen captures of your online banking system. Please provide us with all page(s) that show your name, address, account number and branch code details.
Alternatively you can use our postal method.
Please see our general help about submitting a document electronically.
No. Email has two problems: it is insecure, and it cannot guarantee that the sender is who they say they are. By uploading your documents via our website, we solve both these problems. The transmission of your documents is protected using high-security encryption techniques, and allows us to reliably tie the document to the owner of the account.
All account validations are checked and reviewed manually before being confirmed on our system. Once you've sent us your documents, please allow 5 working days for us to process them. (Naturally it will take longer if you've sent your documents by post.)
If after that time you haven't heard anything, please double-check your email account. If we cannot validate your account straight away for any reason, we will always email you with details of the problem and how to proceed.
If you still have concerns, please contact us.
Yes. The only restriction is that you cannot withdraw until the validation process is complete.
Yes. Many clients like to ensure that all the paperwork is in order before they fund their account.
For most people the validation process is smooth and easy. However, we have customers in over 175 countries, banking with hundreds of different banks, all of whom have different identity documents, bank statements, and bank-transfer details. It is impossible for us to plan for every circumstance in advance, so if you're having any difficulties please just contact us. We will always need to establish your identity, but we will be both helpful and pragmatic about how that is accomplished.
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