- Frequently Asked Questions
- FAQs : Why BullionVault?
- FAQs : Safety
- FAQs : Vaulting
- FAQs : Operational
- FAQs : About Us
- FAQs : Governance
- FAQs : Robots
- FAQs : For US residents
- How to do it
- Open my account
- Fund my account
- View our bank details
- View our tariff
- Buy gold, silver and platinum
- Daily Price
- Regular Gold Investment Plan
- Silver and platinum
- Claim my free bullion/money
- Trade my free bullion
- Validate my account
- Submit a document
- Reserve a specific bar
- Become a referrer
- Sell my gold, silver and platinum
- Withdraw funds
- Withdraw bullion
- Coins for delivery
- Use the order panel
- Monitor my orders
- Cancelling my order
- Modify account settings
- Track spot prices
- Modify my limit price
- Set my limit duration
- See my trading history
- Prove my money is safe
- See the vault bar lists
- See client bank statement
- Switch to a different vault
- Understand my statement
- In case of death
- Close my account
- Contact BullionVault
- Make a complaint
- Whitelist our emails
Welcome to the Galmarley Privacy Notice
Galmarley Ltd is the company which owns and operates the BullionVault service. This information has been produced to help you understand what you need to know about how and why Galmarley collects, uses, and shares personal data, what your legal rights are, and how to exercise them.
You should take time to read this document. We have tried to keep it as simple as possible and to avoid jargon. If there’s anything you don’t understand, or if you have any questions, please do contact us. Galmarley takes its responsibility for protecting your data very seriously, and we shall make our best efforts to keep you informed if there are any changes to the way we process your personal data in the future.
Who is the Data Controller?
We are Galmarley Ltd T/A Bullionvault
Registered address: 7th Floor, 3 Shortlands, London, England, W6 8DA
Company number: 04943684
In this document Galmarley may be referred to as “we”, “us”, or “our”.
What kinds of Personal Data does Galmarley Process?
Galmarley collects personal data for various purposes, either directly from yourself or from other sources, to achieve those purposes. The kinds of personal data we may collect include:
|Client||Name, email, address, phone number, bank details, passport, driving licence, bank statement, proof of address, proof of earnings|
|Prospective client||Name, email address, phone number|
|Professional Contact||Name, email address, phone number|
|Supplier||Name, email, address, phone number, bank details|
|Shareholders||Name, email, address, phone number, bank details|
Why does Galmarley collect Personal Data?
Galmarley collects and use your personal data to fulfil any contractual obligations that exist between you and us. Without the relevant personal data we will not be able to deliver the goods or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.
We are required by law to process personal data for purposes relating to our legal obligations, these include:
- To provide for our financial commitments, or to relevant financial authorities including sharing with our Auditors.
- To comply with regulatory requirements and any self-regulatory schemes.
- To carry out required business operations and due diligence.
- To cooperate with relevant authorities for reporting criminal activity, or to detect and prevent fraud.
- In some circumstances we are legally obliged to share information.
- To investigate any insurance claims, claims of any kind of harassment or of discrimination, or any other claim whereby the organisation may have to defend itself.
Galmarley may process your Personal Data for the following purposes where it has received your consent to do so.
To monitor people’s activities, either through online means or otherwise, to identify trends and/or behavioural patterns, or for profiling.
Where a client opens an account on our Japanese site, we request consent for the data to be shared with our Japanese marketing agent.
You may withdraw your consent for us to process your personal data for these purposes at any time. Please understand that after a withdrawal of consent request is received, we may have to contact you to verify the request.
Withdrawing your consent for us to process your personal data will not affect the lawfulness of the processing which previously occurred.
Galmarley may process Personal Data for any of the following purposes, which are considered to be in our legitimate business interests, including:
- To provide goods and services where it has been requested,
- To send notification on subjects to individuals who have asked to be kept informed,
- To improve the quality of the services we offer, and to better understand customers’ needs by requesting feedback, or reviews of the services provided, or sending survey forms,
- To send notifications of any changes to the goods and/or services provided that may affect you,
- To understand the scale of the customer base; for statistical analysis and market research,
- To allow the organisation to support and maintain our products in active service,
- To improve the organisations website so content is delivered more efficiently.
How does Galmarley obtain Personal Data?
Personal Data is collected directly from you in various ways. These include you entering information directly into a form on our website or if you provide the data directly to a representative of Galmarley.
We may also collect some personal data from publicly accessible sources including web searches and official registers (such as Companies House in the UK).
Who may Galmarley share your Personal Data with?
To achieve the purposes stated above, for which we process your personal data, we may need to share your personal data with certain third parties.
We shall make all reasonable efforts to ensure that any third-party we share your personal data with is also compliant with data protection law.
The kinds of third parties we may share your personal data with include:
- Regional and/or local government authorities where we are compelled by law.
The specific types of third-party Galmarley may share your personal data with include:
|Email provider||For Marketing purpose|
|Vault operators||To enable physical delivery|
|Coin and Bar dealers||To enable physical delivery|
|Delivery companies||To enable physical delivery|
|Banks||To trace or otherwise enable deposits and withdrawals to and from your account|
|SMS provider||To send SMS alerts to users to monitor account activity|
|Review aggregators||For trust, endorsement and Marketing purposes|
Where will Galmarley store your Personal Data?
Galmarley will not transfer your personal data to any country other than those that have been granted an adequacy decision under the General Data Protection Regulation. Where we share your personal data with third-party organisations, we take all reasonable measures to ensure they are also fully compliant with data protection law.
How long will Galmarley keep your Personal Data
We will keep your personal data only for as long as required to achieve the purposes for which it was collected, in line with this privacy notice.
The following criteria are what determine the period for which we will keep your personal data:
- Until we are no longer required to do so to comply with regulatory requirements or financial obligations.
- Until we are no longer required to do so by any law we are subject to.
- Until all purposes for which the data was originally gathered have become irrelevant or obsolete.
Your Rights, Our Responsibility
There are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We take your rights seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
The Right of Access
You can ask us to confirm whether or not your personal data is being processed, and to provide you with relevant details of what those processing operations are and what personal data of yours is being processed.
If you would like access to the personal data we have about you, please contact us using the details below.
The Right to Rectification
If you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond immediately.
The Right to Erasure
Otherwise known as the 'right to be forgotten', this gives you the right to request your personal data be deleted. Please note that this is not an absolute right. If you were to request that we erase your personal data, we would erase as much of that data as we could but may have to retain some information if it is necessary.
Where we have received a request for personal data to be erased, if it is necessary for us to retain some of that information, we shall ensure that the remaining data is used only when and where it is necessary.
The Right to Objection
If you wish to object to the way we use, or have used, your personal data, you may do so freely.
The Right to Complain
Galmarley strives to maintain the highest standards in all its operations, the better to encourage confidence and satisfaction among all our customers. To help us achieve this, we ask that any complaints you may have are first brought to our attention directly, so that we can properly and swiftly investigate and rectify as needed. If you would like to complain about Galmarley to a regulatory body, you may do so by contacting your local data protection supervisory authority.
Galmarley Contact Details
Galmarley Ltd T/A BullionVault
3 Shortlands (7th Floor)
London W6 8DA
+44 (0)20 8600 0130
Who is the Galmarley EU Representative?
Unit 3D North Point House
North Point Business Park
New Mallow Road
0330 223 2246
© BullionVault Ltd .