Galmarley Ltd is the company which owns and operates the BullionVault service. This information has been produced to help you understand what you need to know about how and why Galmarley collects, uses, and shares personal data, what your legal rights are, and how to exercise them.
You should take time to read this document. We have tried to keep it as simple as possible and to avoid jargon. If there’s anything you don’t understand, or if you have any questions, please do contact us. Galmarley takes its responsibility for protecting your data very seriously, and we shall make our best efforts to keep you informed if there are any changes to the way we process your personal data in the future.
We are Galmarley Ltd T/A Bullionvault
Registered address: 7th Floor, 3 Shortlands, London, England, W6 8DA
Company number: 04943684
In this document Galmarley may be referred to as “we”, “us”, or “our”.
Galmarley collects personal data for various purposes, either directly from yourself or from other sources, to achieve those purposes. The kinds of personal data we may collect include:
|Client||Name, email, address, phone number, bank details, passport, driving licence, bank statement, proof of address, proof of earnings|
|Prospective client||Name, email address, phone number|
|Professional Contact||Name, email address, phone number|
|Supplier||Name, email, address, phone number, bank details|
|Shareholders||Name, email, address, phone number, bank details|
Galmarley collects and use your personal data to fulfil any contractual obligations that exist between you and us. Without the relevant personal data we will not be able to deliver the goods or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.
We are required by law to process personal data for purposes relating to our legal obligations, these include:
Galmarley may process your Personal Data for the following purposes where it has received your consent to do so.
To monitor people’s activities, either through online means or otherwise, to identify trends and/or behavioural patterns, or for profiling.
Where a prospective client opens an account on our Japanese site, we request consent for the data to be shared with our Japanese marketing agent.
You may withdraw your consent for us to process your personal data for these purposes at any time. Please understand that after a withdrawal of consent request is received, we may have to contact you to verify the request.
Withdrawing your consent for us to process your personal data will not affect the lawfulness of the processing which previously occurred.
Galmarley may process Personal Data for any of the following purposes, which are considered to be in our legitimate business interests, including:
Personal Data is collected directly from you in various ways. These include you entering information directly into a form on our website or if you provide the data directly to a representative of Galmarley.
We may also collect some personal data from publicly accessible sources including web searches and official registers (such as Companies House in the UK).
To achieve the purposes stated above, for which we process your personal data, we may need to share your personal data with certain third parties.
We shall make all reasonable efforts to ensure that any third-party we share your personal data with is also compliant with data protection law.
The kinds of third parties we may share your personal data with include:
The specific types of third-party Galmarley may share your personal data with include:
|Email provider||For Marketing purpose|
|Vault operators||To enable physical delivery|
|Coin and Bar dealers||To enable physical delivery|
|Delivery companies||To enable physical delivery|
|Banks and payment service providers||To trace or otherwise enable deposits and withdrawals to and from your account|
|SMS provider||To send SMS alerts to users to monitor account activity|
|Review aggregators||For trust, endorsement and Marketing purposes|
Galmarley will not transfer your personal data to any country other than those that have been granted an adequacy decision under the General Data Protection Regulation. Where we share your personal data with third-party organisations, we take all reasonable measures to ensure they are also fully compliant with data protection law.
To meet its commitments under UK law, Galmarley will retain information about users for a period of at least 5 but no more than 10 years from the cessation of business (taken to be the closure of all BullionVault accounts held by those users), after which time any personal data regarding those users is deleted from BullionVault's computers. You can request deletion of your data by emailing support@BullionVault.com.
The following criteria are what determine the period for which we will keep your personal data:
There are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We take your rights seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
The Right of Access
You can ask us to confirm whether or not your personal data is being processed, and to provide you with relevant details of what those processing operations are and what personal data of yours is being processed.
If you would like access to the personal data we have about you, please contact us using the details below.
The Right to Rectification
If you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond immediately.
The Right to Erasure
Otherwise known as the 'right to be forgotten', this gives you the right to request your personal data be deleted. Please note that this is not an absolute right. If you were to request that we erase your personal data, we would erase as much of that data as we could but may have to retain some information if it is necessary.
Where we have received a request for personal data to be erased, if it is necessary for us to retain some of that information, we shall ensure that the remaining data is used only when and where it is necessary.
The Right to Objection
If you wish to object to the way we use, or have used, your personal data, you may do so freely.
The Right to Complain
Galmarley strives to maintain the highest standards in all its operations, the better to encourage confidence and satisfaction among all our customers. To help us achieve this, we ask that any complaints you may have are first brought to our attention directly, so that we can properly and swiftly investigate and rectify as needed. If you would like to complain about Galmarley to a regulatory body, you may do so by contacting your local data protection supervisory authority.
To request any of these rights and to also withdraw any consents provided to Galmarley email us at support@BullionVault.com.
For any other queries our contact details are:
Galmarley Ltd T/A BullionVault, 3 Shortlands (7th Floor), Hammersmith, London W6 8DA.
+44 (0)20 8600 0130
Ametros Ltd, Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork, Ireland.
0330 223 2246
BullionVault Ltd © 2023
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