Contact BullionVault
Answers to some Popular Questions are below. Or you can email, call or chat online with us now.
Getting started
- What is the price of gold/silver/platinum?
- Can I buy coins on BullionVault?
- How does it work? Tell me more about your service.
- How do I open an account?
- Can I pay by debit/credit card?
Using your account
- Can I get a copy of an old statement?
- Can I get a copy of a contract note?
- I have gone through the password reset process but haven’t heard back. What’s happening?
- How do I cancel an order?
- Has my order been successful?
Your funds
Email support
For general questions about BullionVault, or any problems.
Secure document transfer
To securely submit document images from your computer please log in and access our secure document submission page by pressing ACCOUNT and DOCUMENTS. [More detail]
Telephone
- Telephone: +44 (0)20 8600 0130
- Toll-free US/Canada: 1-888-908-2858
Please note an answering service may take your call outside of office hours [9am to 8:30pm (UK), 4am to 3:30pm (EST), Mon to Fri].
Use this page to determine convenient office hours compared with major international time zones.
Live support
Talk to us online with our live web chat facility. Please note live support is only available during office hours [9am to 8:30pm (UK), 4am to 3:30pm (EST), Mon to Fri].
Corporate Services
To find out more about our Corporate services or to discuss any aspect of BullionVault Corporate Services, please contact Johnny Stewart: corporate.services@BullionVault.com
UK office address
The BullionVault head office is located at:
BullionVault (Galmarley Ltd), 3 Shortlands (7th Floor), Hammersmith, London, W6 8DA, UNITED KINGDOM.
We welcome visitors, but please contact us beforehand to arrange an appointment.
Complaints
We take all customer problems very seriously. Please read our complaints procedure first, then contact us on one or other of the following addresses:-
- Informal Complaints: informal_complaints@BullionVault.com
- Formal Complaints: formal_complaints@BullionVault.com