Contact BullionVault

BullionVault welcomes your enquiry. Please refer to our comprehensive help pages for answers to many popular questions.

Support

For general questions about BullionVault, or any problems.

Suggestions and other feedback

Secure document transfer

To securely submit document images from your computer please log in and access our secure document submission page by pressing ACCOUNT and DOCUMENTS. [More detail]

Telephone

Telephone: +44 (0)208 6000 130

Toll-free US/Canada: 1-888-908-2858

Please note an answering service may take your call outside of office hours [9am to 10pm (UK), 4am to 5pm (EST), Mon to Fri].

Use this page to determine convenient office hours compared with major international time zones.

Live support

Talk to us online with our live web chat facility.

Press enquiries

For UK press enquiries only: +44 (0)20 7490 8828

Corporate Services

Find out more about our Corporate services or contact our Commercial Director, Paul Stallard:

UK office address

The BullionVault head office is located at:

BullionVault (Galmarley Ltd)
Landmark House (12th Floor),
Blacks Road,
Hammersmith,
London,
W6 9DP,
UNITED KINGDOM.

We welcome visitors, but please contact us beforehand to arrange an appointment.

US office address

BullionVault’s office in the USA is at:

BullionVault Inc.
575 Madison Avenue
10th floor
New York
NY 10022
USA

Complaints

We take all customer problems very seriously. Please read our complaints procedure first, then contact us on one or other of the following addresses:-

Informal Complaints:
Formal Complaints: