Help: FAQs, overviews and step by step guides

Contact BullionVault

Answers to some Popular Questions are below. Or you can email, call or chat online with us now.

Email support

For general questions about BullionVault, or any problems.

support@BullionVault.com

Secure document transfer

To securely submit document images from your computer please log in and access our secure document submission page by pressing ACCOUNT and DOCUMENTS. [More detail]

Telephone

  • Telephone: +44 (0)20 8600 0130
  • Toll-free US/Canada: 1-888-908-2858

Please note an answering service may take your call outside of office hours [9am to 8:30pm (UK), 4am to 3:30pm (EST), Mon to Fri].

Use this page to determine convenient office hours compared with major international time zones.

Live support

Talk to us online with our live web chat facility. Please note live support is only available during office hours [9am to 8:30pm (UK), 4am to 3:30pm (EST), Mon to Fri].

Corporate Services

To find out more about our Corporate services or to discuss any aspect of BullionVault Corporate Services, please contact Johnny Stewart: corporate.services@BullionVault.com

UK office address

The BullionVault head office is located at:

BullionVault (Galmarley Ltd), 3 Shortlands (7th Floor), Hammersmith, London, W6 8DA, UNITED KINGDOM.

We welcome visitors, but please contact us beforehand to arrange an appointment.

Complaints

We take all customer problems very seriously. Please read our complaints procedure first, then contact us on one or other of the following addresses:-

Suggestions and other feedback

feedback@BullionVault.com