Help: FAQs, overviews and step by step guides

Fund my account

About linking to your bank account

WARNING! Your BullionVault account is 'linked' to your bank account. After the first time you send us money, we will only ever accept further deposits to your BullionVault account from the same bank account, and we will usually only remit funds back to the same bank account*. These are the precautions required by UK and international anti-money laundering regulations and by us to improve your security.

*Exceptions may arise if events make it inappropriate to remit your funds to your current bank.

Acceptable currencies

BullionVault only accepts US Dollars, Euros, British Pounds or Japanese Yen. For other currencies, either:

  • Convert your funds into one of our currencies and then wire them to us. This way you will have control over the currency conversion rate that you pay. Your bank’s foreign exchange department will usually sell you one of our currencies if you don't have it. When you have bought the currency, they will debit your account in your home currency and be able to transmit the currency you bought straight to BullionVault. Or you may be able to obtain a better conversion rate by using currency-conversion specialists such as Moneycorp (over $5,000) or CurrencyFair.


  • Send us your currency to the account for the currency you want it converted to, and our bank will sell it for the currency of the receiving account. We will credit your BullionVault account with the net proceeds of that sale, but you (and we) will have no control over the conversion rate which the bank uses.

Sending Euro to our London Euro bank account

Although the UK has left the EU, it remains part of the Single European Payments Area (SEPA) scheme. You can still send Euros payments to our London-based Euro bank account in London via SEPA payments.

SEPA payments typically arrive the next working day and banks normally charge the same as for a domestic bank transfer (usually free).

The procedure

Log into your account and go to the ACCOUNT > DEPOSIT page. Check that your bank country and currency are correct and change them if needed.

You will be shown appropriate bank details to make a bank transfer to BullionVault. There may be more than one option, depending on your bank country and your currency.

Make a bank transfer to the appropriate BullionVault bank account, including your username as the transfer reference (sometimes called a note or memo).

Easy bank transfer — Truelayer

Some of our users can make a bank transfer using the 'easy bank transfer' option. Instead of going to your bank and manually entering our account details, you can initiate the transfer from our website. You will be taken to your banking app on your mobile device or to your online banking, where you just need to check the transaction details and approve them.

As of July 2022, 'easy bank transfer' is available for most banks in the UK. If your bank is not in the list, or if you bank outside the UK, you can still make a manual bank transfer as usual. We hope to extend 'easy bank transfer' to more banks and countries in the coming months.

The 'easy bank transfer' process is handled by TrueLayer, who are regulated by the Financial Conduct Authority (FCA) in the UK to initiate bank transfers. They do not actually handle the funds — the transaction will be direct from your bank to BullionVault. TrueLayer only provides BullionVault with integration to the banks' systems.

Your deposit will show up on your Balance as 'Pending settlement' until the funds reach our bank account. For UK banks, this can be a matter of seconds.

Each 'easy bank transfer' uses a one-off payment reference that is specific to that transfer. This lets us identify your incoming payment so we can make the funds available to you as soon as possible. If you make a manual bank transfer to BullionVault, please use your full username as the reference.

What happens next?

  • Click for an explanation of what happens to your payment within the banking system.
  • Our bank notifies us in an electronic mailbox as soon as we receive your money. We check that mailbox several times an hour during normal UK business hours. Payments received outside these hours are normally processed on the following working day.
  • 'Easy bank transfer' payments will appear on your Balance as 'Pending settlement' immediately, before settling (and becoming available to spend) shortly afterwards. Allow 36 hours for SWIFT or 3-5 days for online or low-speed transfers. We will email you when your money clears. Contact us if you do not see your money credited within these times.
  • Watch out for time-zones. The further west you are (e.g. California) the more likely your funds will require an extra day to reach us. But you get this back in the end as we can send you funds more reliably on the same day when you withdraw them.
  • Allow an extra day for holidays. London bank holidays are reasonably predictable. They are on 25/26 December, 1 January, Easter Friday and Monday, approximately the first and last Mondays in May and the last Monday in August.
  • Remember to verify your identity within 2 weeks of funding your account.

Our full banking details

For reference you can find our full banking details here.