Help: FAQs, overviews and step by step guides

Help

Fund my account

About linking to your bank account

WARNING! Your BullionVault account is locked to your bank account. Once you have sent us money the first time we will only ever accept further deposits to your BullionVault account from the same bank account, and we will usually only remit funds back to the same bank account*. These are the precautions required by American and European anti-money laundering regulations and by us to improve your security.

*Exceptions may arise if events make it inappropriate to remit your funds to your current bank.

Acceptable currencies

BullionVault only accepts US Dollars, Euros, British Pounds or Japanese Yen. If your currency is not on the list, then either:

Convert your funds into one of our currencies and then wire them to us. This way you will have control over the currency conversion rate that you pay.

Your bank’s foreign exchange department will usually sell you one of our currencies if you don't have it. When you have bought the currency, they will debit your account in your home currency and be able to transmit the currency you bought straight to BullionVault.

Or you may be able to obtain a better conversion rate by using currency-conversion specialists Moneycorp (over $5,000) or CurrencyFair.

Alternatively:

Send us your currency to the account for the currency you want it converted to, and our bank will sell it for the currency of the receiving account. We will credit your BullionVault account with the net proceeds of that sale, but you will have no control over the conversion rate which will be set by the bank.

The procedure

Log into your account and go to the ACCOUNT > DEPOSIT page. Check that your bank country and currency are correct and change them if needed.

You will be shown appropriate bank details to make a bank transfer to BullionVault. There may be more than one option, depending on your bank country and your currency.

Make a bank transfer to the appropriate BullionVault bank account, including your username as the transfer reference (sometimes called a note or memo).

UK bank account holders can make their first deposit using a debit card (max. £5,000). Larger first deposits and subsequent deposits must be made by bank transfer. Credit cards and pre-paid cards are not accepted.

For some deposits, including those by debit card, we will ask you to upload a scan or digital image of a statement for your linked bank account showing the transfer.

What happens next?

Click for an explanation of what happens to your payment within the banking system.
Our bank notifies us in an electronic mailbox as soon as we receive your money. We check that mailbox every two hours during normal European business hours.
We notify you by email when your money clears. A successful UK debit card payment will appear in your BullionVault account immediately. Allow 36 hours for SWIFT or 3-5 days for online or low-speed transfers. Contact us if you do not see your money credited within these times.
Watch out for time-zones. The further west you are (e.g. California) the more likely your funds will require an extra day to reach us. But you get this back in the end as we can send you funds more reliably on the same day when you withdraw them.
Allow an extra day for holidays. London bank holidays are reasonably predictable. They are on 25/26 December, 1 January, Easter Friday and Monday, approximately the first and last Mondays in May and the last Monday in August.
Remember to verify your identity within 2 weeks of funding your account.

Our full banking details

For reference you can find our full banking details here.