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BullionVault

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    • Guide to gold
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    • Guide to silver
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    • Guide to platinum
    • -How to buy platinum
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  • Login
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  • BUY/SELL BULLION
  • Vaulted gold & silver
    • ⤷
    • Live order board
    • Daily Price
  • Coins for delivery (UK)
  • INVESTMENT GUIDE
  • Guide to gold
    • ⤷
    • How to buy gold
    • Gold investment
    • Gold investment plan
    • Investment insurance
    • Compare asset performance
  • Guide to silver
    • ⤷
    • How to buy silver
  • Guide to platinum
    • ⤷
    • How to buy platinum
  • GOLD NEWS
  • Gold news front page
    • ⤷
    • Gold price news
    • Opinion & analysis
    • Market fundamentals
    • Gold/Silver Investor Index
    • Infographics
  • CHARTS
  • Gold price
  • Silver price
  • Platinum price
  • Price alerts
  • ABOUT US
  • About BullionVault
  • In the press
  • Reviews
  • Help
  • Contact
  • Daily audit
    • English
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Help: FAQs, overviews and step by step guides

Help

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  • Cancelling my order
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  • Track spot prices
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  • See the vault bar lists
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  • Close my account
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Untranslated statement items

We run our accounting systems in English and store a library of common translations so that we can show your statement in your preferred language. Most items on your statement will have very common narratives - buy, sell, deposit, withdraw, etc. - so generally this works well. But sometimes you'll see a posting in the system that hasn't been seen by our translators yet. In that case, you'll temporarily see the item in our "accounting language" of English.

We'll normally translate these items within a few days, however please feel free to contact us at any time for an explanation.


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