Client update

Customer service: Exceptional volumes

We continue to experience exceptional volumes of customer service requests. While our staff are working full-time to answer all queries, and also to review all I.D. documents for validation, please understand that response times might not meet our usual speed.

Should you need to contact us, we ask that you raise your enquiry via email rather than by telephone if at all possible. If your query is about a deposit you have made, you will be notified by email as soon as your funds are in your BullionVault account.

Please take a moment to update your contact details and add a contact phone number if you have not already done so.

Please also read founder Paul Tustain's message to clients here.