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Live online support on BullionVault

BullionVault has launched live customer support. Using the latest interactive support technology the service allows site visitors to initiate an immediate text conversation with our support staff.  The service is manned through newly extended office hours.

We're measuring our response times and 96.8% of calls are accepted within 20 seconds - and that's direct to the support desk which can answer almost all customer queries there and then.

Overnight or on weekends customers can leave a message if no staff are available.

The new service is started by clicking on the chat icon shown on the the home page and help system. It requires no software downloads, and is fast and easy to use.

BullionVault welcomes your questions at all times.