Why are we asking you for this?
Maintaining a single ‘linked’ bank account, used for both deposits and withdrawals, is one of our strongest security features. We recommend not changing your linked bank account if at all possible.
If the change is necessary (e.g. if the original bank account has been closed), you will need to follow the procedure below. This lets us be absolutely sure that:
- the change has been requested by the rightful owner of the BullionVault account, and
- both the new and current linked bank accounts are owned by the same legal entity.
This procedure for changing the linked bank account is only applicable if you are changing to an account at the same bank AND can provide a statement of a screenshot showing the old and new account numbers on the same page, as well as the name(s) of the account holder(s) and the bank name and logo. If this is not the case, please contact us and we will provide you with an alternative procedure.
To change the bank account linked to your BullionVault account, you will need to log into your BullionVault account and upload several documents from the ACCOUNT > Documents section. This proves that the request comes from someone with access to the BullionVault account.
Print out the declaration and complete it. One declaration required per holder.
Take a photo of each individual owner holding it with their photographic ID document in the designated area.
Then, upload the photo (or photos, if more than one holder) to your account. This confirms that you agree for the change to take place and that you are the account holder. See an example further down the page.
Upload a a copy of the photographic ID documents of the account holder(s). This shows that the request is coming from the original owner of the BullionVault account.
- Upload a statement or a screenshot which clearly shows:
- The numbers of the old and the new accounts on the same page,
- The name(s) of account holder(s),
- The name and logo of the bank.
The new bank account must be held by the same legal entity as your old account. If the original was jointly held, the new account must belong to the same joint holders.
We hope that the instructions are clear, but if you have any problems with the procedure, please let us know. We will do our best to assist you throughout the process of changing your banking details.
Here is an example of how to take the photo holding the declaration and ID document: