Submitting a document electronically

You can submit identity verification files to us securely. Your file(s) will be encrypted during transmission and then unencrypted and stored at BullionVault. You must be logged into your account to use this service as your login creates the secure encrypted connection between your computer and BullionVault. The files you send are not subsequently available to you, so you should not treat BullionVault as a secure vault for your data files.

Shrinking image files

Scanners and digital cameras often produce very large, high-quality image files. You can reduce the size of these image files greatly by saving them in JPEG format (.JPG), and reducing the image quality and dimensions. Most paint packages - such as Microsoft Paint - can do this using their Image Stretch/Skew functions. These free tools may also be of use:

Apple users will find the built-in Preview application useful.

Please do not reduce your image size too much - or they will become illegible and unusable.

Transfer times

Please be aware of the time your transmission may take, and the impact of your type of connection. Here are some indications.

Connection Max effective
kilobytes
per second
File size Minimum
time
Dial up 52kbps 3 Kb per second 1 meg 5 to 6 minutes
Broadband 30 Kb per second 1 meg 30 seconds

You should not interrupt a file upload by carrying on browsing, either on the BullionVault site or anywhere else. If you click on something during a file upload your browser will break the connection to our server and your upload will fail.

The procedure

Step 1.
 
Scan or digitally photograph the document(s) you wish to send us.
If your scans or photographs are large, use a graphics tool to reduce their dimensions and quality.
If you are familiar with how to do it use winzip or some similar utility to arrange multiple files in a single zipped archive file.
Step 2.
 
Log in, press ACCOUNT then the DOCUMENTS sub-menu option.
Step 3.
 
Click on the Browse button. Find and select your file(s).
Step 4.
 
When your file name is displayed press SUBMIT.
Warning Don't interrupt the transfer - If you click on something during a file upload your browser will break the connection to our server and your upload will fail.
Step 5.
 
When your upload has completed, you'll see a receipt under the heading, "Documents successfully received".

More help

If you have any difficulties with this process please contact BullionVault support for assistance.


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