Contact BullionVault

BullionVault welcomes your enquiry. Please refer to our comprehensive help pages for answers to many popular questions.

Support

For general questions about BullionVault, or any problems.

Suggestions and other feedback

Secure document transfer

To securely submit document images from your computer please log in and access our secure document submission page by pressing ACCOUNT and DOCUMENTS. [More detail]

Telephone

Telephone: +44 (0)208 6000 130

Toll-free US/Canada: 888-90-VAULT [London office hours]

Please note an answering service may take your call outside of London office hours.

Use this page to determine convenient London office hours compared with major international time zones.

Live support

Talk to us online with our live web chat facility.

Press enquiries

For UK press enquiries only: +44 (0)20 7490 8828

UK office address

The BullionVault head office is located at:

BullionVault (Galmarley Ltd)
Landmark House (12th Floor),
Blacks Road,
Hammersmith,
London,
W6 9DP,
UNITED KINGDOM.

We welcome visitors, but please contact us beforehand to arrange an appointment.

US office address

BullionVault’s office for business development in the USA and the rest of the Americas is at:

BullionVault Inc.
575 Madison Avenue
10th floor
New York
NY 10022
USA

For US Business Development, please contact Miguel Perez-Santalla (Vice President Business Development – The Americas) by telephone at +1 (212) 605-0198 or by email at . For support queries, please use the contact details above.

Complaints

We take all customer problems very seriously. Please read our complaints procedure first, then contact us on one or other of the following addresses:-

Informal Complaints:
Formal Complaints: