Contact BullionVault

BullionVault welcomes your enquiry. Please refer to our comprehensive help pages for answers to many popular questions.

Support

For general questions about BullionVault, or any problems.

Suggestions and other feedback

Secure document transfer

To securely submit document images from your computer please log in and access our secure document submission page by pressing ACCOUNT and DOCUMENTS. [More detail]

Telephone

Telephone: +44 (0)208 6000 130

Toll-free US/Canada: 888-90-VAULT [London office hours]

Please note an answering service may take your call outside of London office hours.

Use this page to determine convenient London office hours compared with major international time zones.

Live Support

Talk to us online with our live web chat facility.

Press Enquiries

For press enquiries only: +44 (0)20 7067 0206

Office address

The BullionVault head office is located at:

BullionVault (Galmarley Ltd)
Brook House (4th Floor),
229 Shepherds Bush Road,
London,
W6 7AN,
UNITED KINGDOM.

We welcome visitors, but please contact us beforehand to arrange an appointment.

Complaints

We take all customer problems very seriously. Please read our complaints procedure first, then contact us on one or other of the following addresses:-

Informal Complaints:
Formal Complaints: